Privacy Policy

1. Information We Collect

• Account information: Name, email, phone number, and password when you create an account.
• Order information: Shipping and billing address, items purchased, and payment confirmation from our payment processor (we do not store full card numbers).
• Support messages: Content you send through email, chat, or contact forms.
• Newsletter: Email address only if you choose to subscribe — never required to make a purchase.
• Technical data: Browser type, device information, and cookies needed to run the site and keep your cart secure.

2. How We Use Your Information

We use your information to:

• Process, ship, and track your orders.
• Respond to questions, returns, and customer support requests.
• Improve our website and product selection.
• Send marketing emails only when you have opted in. You can unsubscribe at any time.
• Detect and prevent fraud or misuse of our site.

3. Payment Security

Card transactions are processed by Stripe (PCI-compliant). Tail of Palu does not store full card numbers on our servers. Checkout and account pages use HTTPS/TLS encryption.

4. Cookies

We use essential cookies to keep you signed in, save cart items, and run the site securely. You can disable cookies in your browser settings, but some features (such as checkout or staying logged in) may not work correctly.

5. Third-Party Services

We do not sell your personal information. We share data only with trusted partners who help us operate the business — for example, Stripe for payments, shipping carriers for delivery, and email providers for order confirmations. They may use your data only to perform these services.

6. Data Retention

We keep order and profile data as required by law and for our operations. You can ask our support team to delete your account, though some transaction records must be kept to comply with the law.

7. Your Rights

You may view, update, or delete your account information from your account page, or by emailing us. Newsletter subscribers can unsubscribe using the link in any marketing email.

8. Minors

Our store is intended for adults. We do not knowingly collect personal information from anyone under 13 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.

10. Contact Us